Gearco develops products to enable owners and their teams to manage guest operations, drive revenue, and control risk for long-term true extended stay properties. We think of Gearco as a well-oiled machine built on the strength of dedicated team members who are experts at product delivery, industry knowledge, and solutions. Whether it's our Management Team collaborating with you to determine the best fit for your needs, to our Development Team tailoring our products to best serve your business, to the Implementation Team giving you a running start by importing your existing data into Gearco, to our Support Team waiting to help you whenever things go wrong, we are a family of solution-oriented innovators ready to serve—even if it means reshaping Gearco products to better match your policies, procedures, workflows, and security practices.
We've structured a front-line Management team for you as a partner that includes direct access to Sales, Operations, and Technology leaders who are empowered to make real, impactful decisions to better serve your needs. The purpose of this team is to collaborate and provide you with an overall system that matches your desired needs while making it affordable, functional, and deliverable. That's the Gearco difference!
It goes without saying that Development teams in most organizations are responsible for product development for past,
on-going, and upcoming releases. The Gearco difference gives you the power of change. When Gearco does not
match your policy and procedures, or management simply wants a change, the Implementation and Development teams work
together to create a workable solution. When these solutions are delivered on Gearco's timeline, there no additional
cost to you. By the way, Support has direct access to our Development teams to address your custom related issues.
Running 12 Months — Brand Requests 172 Triggered Development Changes 702 Customer Cost $0.00
That's the Gearco difference!
Our Implementation team is a quiet giant working behind-the-scenes of our cloud. Whether importing or assisting with messaging information, or while managing over 400 configuration settings per property (in addition to
over 100 security options for users and Apps), they handle all the magic of kick
starting your properties. They'll also handle researching alternate system solutions to help match Gearco processes with your business policies and procedures.
When your newly-requested features are released and ready for use, Implementation will provide guidance for testing and implementing
with your brand's procedural processes.
Running 12 Months — Managed Requests 99 Managed Deployments 52
For us, it's not just a numbers game of counting and tracking calls; rather, we are all about getting you a solution to the
problem at hand. With various levels of support, including escalation paths directly to management, we aim to quickly and
effectively solve any problems you may be experiencing. Sometimes, problems are not support-related and therefore require
system changes to match your business policies, procedures, and workflows. Our Support teams have direct lines to our
Implementation teams who can investigate other system possibilities.
Running 12 Months — 1st Contact Resolution 96% Total Resolution 98% System Uptime 99.999%
Current System Status
We service all sizes from small businesses to enterprise class brands. Whether operating a single property or multiple properties, we're confident you'll love having the endless possibilities that come with Gearco's flexing cloud technology for management companies. Come and join our family of brands who've trusted us since 1996!
Gearco maintains Type II SOC 2 global security compliance and PCI standards to ensure systems are set up so they assure security, availability, processing integrity, confidentiality, and privacy of customer data.
Gearco System and Organization Controls Reports (SOC 2 Security) are independent third-party audit reports that reflect how Gearco achieves key security compliance controls and objectives.
We have very unique business needs for the system and they have gone over and above to accommodate our requests for changes and help us resolve issues to ensure we are operating as efficiently as possible. From start to finish they make the entire launch and implementation process as smooth as possible.
— 5 out of 5
Representatives and the team have been gracious, helpful, and we really appreciate them going out of their way to help us and implement our new properties we acquire as quick as possible.
— 5 out of 5
It is easy to navigate, Any new employees trained catch on within a day, Everything needed to run a hotel is provided in this system. There is always someone a phone call away if there are any questions.
— 5 out of 5
There are allot of companies that have good software with horrible service when you need them and companies with great service but lack complete suite of features. Gearco has the best of both worlds, software which provides all the features we need at our property with exceptional service and support when you need them.
— 5 out of 5
Excellence — Gearco is extremely intuitive. We successfully train employees within three days on this software. This saves time and money! The Gearco Support Team is excellent and remains available to provide additional direction if you should require it. If you haven't tried Gearco - you'r missing out!
— 5 out of 5
Gearco is the Best Business Partner you can have! Touring and working with other properties, I have come to realize just how valuable a partner Gearco has been.
— 5 out of 5
With our True Extended Stay® system, you can truly operate properties where guests stay 7 to forever nights and get automated processes
such as automatic tax limits with rebate credits, city ordinance length-of-stay caps,
renewal rules with no folio size restrictions, rate roll-ups, automatic late fees, and damage and deposit retention
controls—just to name a few. And also, you'll be pleased to know that we easily handle true extended stay inventory management for the forever guest.
At Gearco, we know and support the difference for true extended stays.
Owners and managers of small scale hotels, all-suite hotels, and limited service or midscale hotels
can relax knowing Gearco will enforce business rules, control rates, govern operational processes, and prevent loss.
Also, you easily manage reservations by using channel managers for OTA and GDS bookings.
Gearco is an intuitive, easy to learn solution for your Bed and Breakfast. We'll connect your properties to the major OTAs and GDS, increasing your visibility .
Rentalgears :: Housing
For properties governed by housing laws, you'll enjoy flexible rent-rolls with a blend of housing and extended stay guests, complete with accurate tax management. No need to worry about tracking agreements: we have a complete flexible paperless solution with instant, court-ready document recall.
Rentalgears :: Vacations
Manage multiple vacation properties with ease using Gearco, which features intuitive online booking, powerful automation tools, flexible business rules, an advanced rate manager, and much more!
Operate your single or multi-location storage facilities more efficiently with our user-friendly Storagegears — a great extension for extended stay properties with self storage. Enjoy time-saving features such as electronic signature capture, phone integration, email, and text messaging.